Reference

medan4d Privacy Policy For Your Account

medan4d Privacy Policy explains how we handle the details you provide when opening an account, verifying your phone, entering the lobby and using DANA, OVO, GoPay or QRIS.

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CONTACT YOUR WAY

Find Help For A Policy Request

A clear contact path matters when you want to ask about personal data, cookies or account access. Start from the support route available after login and include the phone number linked to your account, the subject of your request and any relevant payment reference. We use those details to locate the correct record without asking you to send a full wallet password or account secret.

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Account support route

Use the signed-in support path for a Privacy Policy request. Your linked phone number helps us match the request to the right account while keeping unnecessary account details out of the message.

Wallet record check

If your question concerns DANA, OVO, GoPay or QRIS data, include the payment reference and date. We can investigate the record without asking for your wallet PIN or complete banking credentials.

Access concern

When a login or phone-verification issue affects a data request, tell us which device path you used and what step stopped. We will keep the request focused on access and privacy.

DATA HANDLING

Explore How We Protect Account Details

Privacy work follows the same account steps you see on the site: phone verification, signed-in access, wallet status checks and support contact.

Collection scope

We collect account details, phone-verification status, device and session signals, support messages and payment references needed to operate access through DANA, OVO, GoPay, QRIS or bank transfer.

Cookie controls

Cookies can keep your signed-in path active and help us understand policy-page access. You can manage browser cookie settings, although removing necessary cookies may interrupt account verification or session continuity.

Account protection

Phone verification helps connect account access to the number you submitted. Do not share passwords, wallet PINs or one-time codes in support messages, even when asking about privacy.

Retention timing

We retain account, payment and support records only while they serve security, dispute handling, service administration or legal duties. When that need ends, records can be deleted or separated.

Change requests

You can ask us to correct inaccurate account details or explain how a record is used. Include the relevant account step so we can assess the request without collecting unrelated material.

Policy contact

For a Privacy Policy question, use the support contact shown after login and describe the request plainly. We may need account verification before discussing records linked to your phone number.

Browse Privacy Policy Answers For Indonesia

These Privacy Policy answers address the account situations you are most likely to encounter, from phone verification to wallet references and browser cookies. They also explain how to ask for changes through the signed-in support route. Where access or eligibility is relevant, it depends on local law, so your location and applicable Indonesian requirements remain important.

It covers account details, phone verification, device and session signals, cookies, support messages, payment references and retention. It explains how we use those records for access, security, service administration and legal duties.

Phone verification connects your account access to the number you submit and helps us protect requests about your records. We may ask for verification before discussing account data through support.

Yes. The policy covers payment references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use those references to check account status, disputes and payment administration.

Necessary cookies can maintain your session and support account verification, while other cookies may help us understand policy-page access. Browser settings let you manage cookies, but some account steps may stop working.

Yes. Use the signed-in support route and state which detail is inaccurate or which use you want explained. We may verify your account first, then assess correction, access or removal under applicable rules.

We keep payment and account records only as long as needed for security, dispute handling, service administration or legal duties. After that need ends, records can be removed or separated.

You can ask how your account data is handled and which operational purpose applies. Send the request through the signed-in support path; we may need verification before sharing account-specific details.

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